Refund policy
🌿 Fresh Land Return & Refund Policy
At Fresh Land, we take pride in offering high-quality, natural processed produce. Your satisfaction is our priority, and we’re here to ensure your experience is smooth and enjoyable.
🔄 Returns
We accept returns on eligible items within 30 days of delivery.
To qualify for a return:
- Items must be unopened, unused, and in their original packaging.
- The product must be in a resalable condition.
- Proof of purchase (order number or receipt) is required.
Non-returnable items include:
- Opened or used food products
- Items marked as final sale
- Gift cards or promotional items
💰 Refunds
If your item is damaged, defective, or incorrect, we’ll gladly issue a refund or replacement.
To request a refund:
- Contact us within 48 hours of delivery at giscombeannstay@yahoo.com
- Include your order number and photos of the issue.
- Once approved, refunds are processed to your original payment method within 3–5 business days.
Shipping fees are non-refundable, unless the error was on our end.
🔁 Exchanges
We do not offer direct exchanges. If you’d like a different item, please request a refund and place a new order.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item was incorrect or damaged. We recommend using a trackable shipping method.
📩 Contact Us
Questions? We’re happy to help.
Email: [giscombeannstay@yahoo.com]
Phone: [8765371774]
Hours: [8:30 AM- 5PM]